Contact information

Our registered commercial activity is recorded as building construction (activity code 4100) together with the trading and distribution of building materials.

You can reach us by telephone or WhatsApp on +20 122 310 1215, by email at info.turqwaz@gmail.com, or in writing at the registered address above. Our customer service hours are [days and hours].

These Terms govern your use of turqwaz.com and the Turqwaz mobile application (together, the “Platform”), your purchase of goods from us, and your purchase of our Supply & Apply installation service. By placing an order or using the Platform you confirm that you accept these Terms.

Separate documents form part of your contract with us and should be read alongside these Terms: our Privacy Notice, our Returns and Exchange Policy, our Delivery Policy, and — where applicable — the Supply & Apply Works Order issued to you before works begin.

These Terms apply to consumers as defined in the Consumer Protection Law. Where you purchase in the course of a trade, business or profession, sections 11, 12 and 13 apply only to the extent we expressly agree in writing, and the balance of these Terms applies as written.