Shipping policy

We deliver across the Arab Republic of Egypt. The delivery date, place and charge are shown before you confirm your order and repeated in the Order Confirmation.

Late or non-delivery. If we deliver later than the agreed date, or — where no date was agreed — fail to deliver within thirty days, you may withdraw from the contract without any expense, by notifying us, within fourteen days from the date of the delay or from the date of receipt, whichever period is longer. In that case we refund everything you have paid immediately on your notice of withdrawal, and we bear all return shipping and delivery costs.

Large items such as bathtubs, shower enclosures, sanitaryware suites and air conditioning units require clear access. Please tell us at checkout about stairs, narrow doorways, lift restrictions or building access rules. Where a delivery cannot be completed because access details you gave us were incomplete or inaccurate, we may charge the cost of the second attempt, and we will tell you that cost before we redeliver.

Risk in the goods passes to you on delivery to the address you nominated, or to a person at that address who accepts the delivery on your behalf.

Delivery does not include installation, connection, removal of old fittings or disposal of packaging unless you have purchased Supply & Apply or an installation service is stated on your invoice.

Please inspect your delivery in the presence of the courier where it is practical to do so, and record any visible damage to the packaging or the product on the delivery note.

Ceramic, porcelain and glass items are fragile. Please report transit damage to these items within 48 hours of delivery, with photographs, so that we can pursue the carrier. Reporting later does not remove your statutory rights under sections 11, 12 and 13; it simply helps us resolve the matter faster.