Browse by category or search for a product, choose your specifications where relevant, and add it to your cart — you don't need an account to browse. At checkout we show you the exact delivery date, delivery charge and total cost before you confirm, and we send you an Order Confirmation by email as soon as your order is placed. You can correct or modify an order within seven working days of that confirmation — just contact us with your order number.

We accept payment cards, bank transfer, InstaPay, Fawry and cash on delivery, and you can split the cost into instalments through valU, Souhoola, Tru, mylo, halan or Aman at checkout. Instalment approval is handled directly by the finance provider you choose, and you can settle any instalment plan early at any time. We never see or store your full card number — card payments are processed by our payment providers under their own security standards.

Indicative delivery charges are EGP 104–122 for Greater Cairo, EGP 113–125 for Alexandria, the Canal cities and the Delta, and EGP 139–200 for Upper Egypt and other governorates. Delivery is free on orders of EGP 10,000 or more. Your exact delivery date and cost are always confirmed before you complete checkout. Large items such as bathtubs, shower enclosures and sanitaryware suites need clear access, so please tell us about stairs, narrow doorways or building access rules when you order. See our full Shipping & Delivery Policy for details.

Yes — you can withdraw from your order, exchange an item, or return it for a refund within 14 days of receiving it, with no reason needed. Return the item in its original condition with accessories, packaging and the invoice. If you're simply changing your mind and the item is as described and defect-free, you cover the return shipping; full details are in our Refund & Returns Policy. Note that made-to-measure items and products that have already been installed generally can't be returned this way, as they can't be restored to their original condition.

You have 30 days from receipt to exchange a faulty or non-conforming item, or return it for a full refund, at no cost to you — we arrange and pay for the collection. Ceramic, porcelain and glass items are fragile, so please inspect them with the courier where possible and report any transit damage within 48 hours, with photos, so we can act quickly and pursue the carrier. Reporting later never removes your statutory rights. If the same defect recurs more than twice in the first year, we'll replace the item or refund it in full.

Durable goods — sanitaryware, brassware, water heaters, air conditioners and major appliances — carry a manufacturer's warranty against defects for a minimum of two years from the date you receive them. For products that we install or commission for you, the warranty period instead runs from the date of actual installation. Within warranty, inspection, repair, original spare parts and technician travel are all covered at no cost to you — and if we can't repair it, we'll replace it or refund its value.

Supply & Apply is our combined supply-and-install service for bathrooms and kitchens. We survey your site first, then issue a written Works Order setting out the scope, products and cost before any work begins. The works and the products we supply are warranted for a minimum of one year (three years where a defect is due to fraud or gross negligence). Ask our team for a free site inspection from our Contact Us page.

Sign in to your account to see your order status and history at any time. We also email you when your order is confirmed and again when it's on its way. If you ordered as a guest or can't find your order, message us on WhatsApp or email with your order number and we'll look it up for you.

Yes. Our store runs on Shopify, which is certified PCI DSS Level 1 — the highest level of payment-security certification — and all data is encrypted in transit. We never see or store your full card number, and we never sell your personal data. For the full picture of what we collect and how we use it, see our Privacy Notice.

Call or WhatsApp us on +20 122 299 2694, email info.turqwaz@gmail.com, or visit our showroom at 44B Talaat Harb Street, Cairo. Our team is available Saturday to Thursday, 10:00–22:00. Outside these hours, send us a message and we'll reply the next working day. Visit our Contact Us page for the full contact form and directions.