The controller of your personal data is Buruj Materials for Trading and Distribution of Building Materials L.L.C., which trades as Turqwaz and operates turqwaz.com, registered at 44B Talaat Harb Street, Cairo, Arab Republic of Egypt.

You can reach us about privacy at info.turqwaz@gmail.com or +20 122 310 1215. Our Data Protection Officer can be reached at [DPO contact].

• To fulfil your order — process purchases, deliver goods, provide Supply & Apply, issue invoices and handle returns and refunds.
• To meet legal obligations — tax, invoicing, consumer-protection and record-keeping duties under Egyptian law.
• To provide customer service — respond to your questions, complaints and warranty claims.
• To improve the Platform — understand usage and keep the service secure.
• For marketing — only where you have consented (see section 8).

We safeguard your data and do not sell it or disclose it except as permitted by law or with your express consent.

We share data only with parties who help us serve you, under appropriate safeguards: couriers and logistics partners, payment and instalment providers, installation crews for Supply & Apply, IT and hosting providers, and authorities where the law requires.

[Confirm whether any personal data is transferred or stored outside Egypt — e.g. cloud hosting, analytics or payment providers. If so, describe the safeguards and the PDPC permit basis relied on.]

We keep your data only as long as needed for the purposes above, then delete or anonymise it. Transaction records are kept for the periods required by Egyptian tax and commercial law. Account data is kept while your account is active and for a reasonable period afterwards. [Confirm specific retention periods.]

Subject to the PDPL, you have the right to:

• Access the personal data we hold about you;
• Correct or update inaccurate or incomplete data;
• Erase your data where there is no lawful reason to keep it;
• Withdraw consent at any time, without affecting processing already carried out;
• Object to or restrict certain processing; and
• Complain to the Personal Data Protection Centre.

To exercise any right, email info.turqwaz@gmail.com. We respond within the period required by law and may need to verify your identity first.

We send electronic marketing only where you have consented, and every marketing message includes a simple way to withdraw that consent.

Withdrawing marketing consent does not affect service messages we must send you about an order — such as order confirmations, delivery updates and invoices.

We use cookies and similar technologies to make the Platform work, remember your preferences, and understand usage. You can manage non-essential cookies through our cookie banner and your browser settings.

[Add a link to a full Cookie Notice and list the cookie categories used — strictly necessary, functional, analytics, marketing.]

We take the precautions necessary to maintain the confidentiality and privacy of your data, and we require our providers to do the same. No system is perfectly secure, but we work to protect your information and to respond quickly to any incident.