This website and mobile application are owned and operated by Buruj Materials for Trading and Distribution of Building Materials L.L.C. (شركة بروج ماتيريالز لتجارة وتوزيع مواد البناء — ش.ذ.م.م), a limited liability company incorporated in the Arab Republic of Egypt under the Companies Law No. 159 of 1981 (“Buruj Materials”, “we”, “us”, “our”).

Turqwaz and turqwaz.com are trading names and brands of Buruj Materials. Your contract is with Buruj Materials.

Our registration particulars are:

Our registered commercial activity is recorded as building construction (activity code 4100) together with the trading and distribution of building materials.

You can reach us by telephone or WhatsApp on +20 122 310 1215, by email at info.turqwaz@gmail.com, or in writing at the registered address above. Our customer service hours are Sat. to Thur. 9:00 AM till 5:00 PM

These Terms govern your use of turqwaz.com and the Turqwaz mobile application (together, the “Platform”), your purchase of goods from us, and your purchase of our Supply & Apply installation service. By placing an order or using the Platform you confirm that you accept these Terms.

Separate documents form part of your contract with us and should be read alongside these Terms: our Privacy Notice, our Returns and Exchange Policy, our Delivery Policy, and — where applicable — the Supply & Apply Works Order issued to you before works begin.

These Terms apply to consumers as defined in the Consumer Protection Law. Where you purchase in the course of a trade, business or profession, sections 11, 12 and 13 apply only to the extent we expressly agree in writing, and the balance of these Terms applies as written.

These Terms, and all invoices, receipts, contracts, records and communications we issue to you, are provided in the Arabic language. Where an English version is provided alongside, it is for convenience only; in the event of any discrepancy, the Arabic text prevails.

Your purchase is a distance contract governed by Chapter Three of Part Two of the CPL. We comply with all provisions of the CPL in distance contracting, and not only those specific to distance contracts.

Nothing in these Terms reduces, limits or excludes any right you have under the CPL, the PDPL or any other applicable Egyptian law. Any provision of these Terms that would have that effect is void to the extent of that effect, and the statutory position applies in its place. Where these Terms give you more than the law requires, the more favourable term applies.

These Terms are also subject to: the Egyptian Civil Code (Law No. 131 of 1948); the E-Signature Law (Law No. 15 of 2004); the Anti-Cyber and Information Technology Crimes Law (Law No. 175 of 2018); the Value Added Tax Law (Law No. 67 of 2016); and the PDPL.

You must be at least 21 years of age and have full legal capacity to contract under Egyptian law in order to place an order. Where a person lacking full capacity places an order, the contract is governed by the relevant provisions of the Egyptian Civil Code.

You may browse the Platform without an account. To place an order you must provide accurate contact and delivery details. You are responsible for keeping your account credentials confidential and for orders placed through your account, except where the order results from our failure to keep the Platform secure.

Please tell us promptly if you believe your account has been accessed without your authorisation. We may suspend an account where we reasonably suspect fraud, unauthorised access, or a breach of section 20.

For every product we publish its origin, brand, material characteristics and principal specifications, the method of its use, and any risks that may arise from that use. We publish this information in Arabic.

All products we sell are sourced through authorised channels and are supplied as genuine, current-model stock unless a listing states otherwise. Where a product is a display item, an ex-demonstration item or otherwise not new, we say so clearly on the listing and describe its condition and any defects.

Product images are intended to show the product accurately. Colour reproduction varies between screens, and finishes such as brushed brass, matt black and natural stone vary between production batches. Slight variation in shade or grain is inherent to these materials and is not a defect. Where a variation would materially affect your use of the product, section 12 applies.

Dimensions and site suitability. Published dimensions, connection points, water pressure requirements and electrical ratings are supplied by the manufacturer. You are responsible for confirming that a product fits and is suitable for your installation before ordering, unless you have purchased Supply & Apply, in which case we take that responsibility under section 14.

Stock availability is shown on each listing. If a product becomes unavailable after you order, we will contact you promptly and you may choose a replacement, a delayed delivery date, or a full refund.

All prices are shown in Egyptian Pounds and include value added tax and any other financial charges imposed by law. Delivery charges and any installation charges are shown separately before you confirm your order and are added to the total payable.

We issue you an invoice for every transaction, containing our tax registration number, the date of the transaction, the price, specifications, nature, type and quantity of the product, and the other particulars required by law. You do not need to request it.

Prices may change at any time, but a change does not affect an order we have already confirmed.

Pricing errors. If a product is listed at a price that is manifestly incorrect, we will tell you before dispatch and give you the choice of proceeding at the correct price or cancelling for a full refund. We will not treat a price as manifestly incorrect merely because it is lower than we intended to charge; the error must be obvious to a reasonable buyer.

Where we advertise a price reduction, the reference price shown is a price at which the product was genuinely offered by us. We do not advertise reductions contrary to fact.

Before you confirm an order we give you, clearly and expressly: our identifying and registration details; the product's origin, characteristics, method of use and any risks; the price and every amount added to it, including duties, taxes and shipping; the duration of the offer; the warranty we provide; any post-contract services; the delivery date and place and any expenses due on delivery; the rules governing withdrawal and the period for it; the maintenance centre details; and the contract data we will send you.

Your order is an offer to buy. The contract is formed when we send you the Order Confirmation.

We send the Order Confirmation immediately after you place the order, in writing, by email or another electronic medium capable of storage and retention. It contains the disclosures in clause 7.1 and all terms of the contract, and it will not contain data different from the offer you accepted.

Correcting or modifying your order. You have the right to correct or modify your order within seven working days of our confirmation of your acceptance. Contact us as soon as possible: if the order has not yet been dispatched we will amend it directly; if it has been dispatched we will handle your instruction as a withdrawal under section 11 and will not charge you return shipping in that case.

Where you reserve a product rather than purchase it, we give you a receipt evidencing the reservation and stating the product's characteristics and attributes.

We accept the payment methods shown at checkout, which may include payment card, bank transfer, InstaPay, Fawry, cash on delivery, and instalment plans through third-party finance providers.

Instalment purchases. Where you buy on instalments, we deliver to you an invoice or instrument stating: the total sale price; the cash price of the product; the annual return and the total return due over the instalment period; any amount payable by you in advance; the entity providing the instalment facility, its duration, the number of instalments and the value of each; and the rights and obligations of both parties if either breaches the agreement.

Early settlement. You may pay all outstanding instalments at any time before their due date, and the return attributable to the remaining period is deducted from the amount you pay, unless the instalment agreement expressly provides otherwise.

Where financing is provided by a third party, your credit agreement is with that provider and is subject to its own terms, approval criteria and regulatory framework. Approval is not guaranteed. Your rights against us under sections 11 to 14 are unaffected by how you paid.

We do not store full payment card numbers. Card payments are processed by our payment service providers under their own security standards.

We deliver across the Arab Republic of Egypt. The delivery date, place and charge are shown before you confirm your order and repeated in the Order Confirmation.

Late or non-delivery. If we deliver later than the agreed date, or — where no date was agreed — fail to deliver within thirty days, you may withdraw from the contract without any expense, by notifying us, within fourteen days from the date of the delay or from the date of receipt, whichever period is longer. In that case we refund everything you have paid immediately on your notice of withdrawal, and we bear all return shipping and delivery costs.

Large items such as bathtubs, shower enclosures, sanitaryware suites and air conditioning units require clear access. Please tell us at checkout about stairs, narrow doorways, lift restrictions or building access rules. Where a delivery cannot be completed because access details you gave us were incomplete or inaccurate, we may charge the cost of the second attempt, and we will tell you that cost before we redeliver.

Risk in the goods passes to you on delivery to the address you nominated, or to a person at that address who accepts the delivery on your behalf.

Delivery does not include installation, connection, removal of old fittings or disposal of packaging unless you have purchased Supply & Apply or an installation service is stated on your invoice.

Please inspect your delivery in the presence of the courier where it is practical to do so, and record any visible damage to the packaging or the product on the delivery note.

Ceramic, porcelain and glass items are fragile. Please report transit damage to these items within 48 hours of delivery, with photographs, so that we can pursue the carrier. Reporting later does not remove your statutory rights under sections 11, 12 and 13; it simply helps us resolve the matter faster.

You may withdraw from your contract within fourteen days from the date you receive the goods, without giving any reason. You may equally exchange a good or return it and recover its price within fourteen days of receipt. You do not need to justify your decision to us.

To withdraw, notify us at info.turqwaz@gmail.com or through your account before the fourteen days expire. Then return the goods to us in their original condition, complete with accessories, manuals and original packaging, together with the invoice.

Products that have been installed. Sanitaryware, brassware and fittings that have been cut, drilled, sealed, plumbed in or otherwise installed generally fall within clause 11.4(a) or 11.4(c), because they cannot be restored to their pre-contract condition. This does not affect your rights under sections 12, 13 or 14 in respect of a defective or non-conforming product.

We display a statement of your exchange and return rights, in the form approved by the Authority, prominently on the Platform and at any premises where we display or sell products.

You have thirty days from receipt of the good to exchange it, or return it and recover its price, if it is defective, does not conform to its specifications, or does not conform to the purpose for which you contracted. On your request we will exchange the good or collect it and refund its value, at no additional cost to you.

This thirty-day right sits alongside, and does not replace, the fourteen-day right in section 11 or the warranty in section 13. You may rely on whichever gives you the better outcome.

Recurring defects. If the same defect recurs more than twice within the first year from your receipt of the good, in a way that materially affects the quality of its functional performance, we will replace it with a new good of the same type and specifications at no cost to you, or collect it and refund its value.

Where we discover or are notified of a defect in a product we have sold, we notify the Authority within seven days, and immediately where the defect may harm consumer health or safety. In that case we will also announce the suspension of dealings in the product, warn consumers against its use, and remedy the defect, exchange the product, or retrieve it and refund its value at no additional cost to you.

Durable Goods carry a warranty against manufacturing defects for a minimum of two years from the date you receive them. Where the manufacturer or we offer a longer or more favourable warranty, that longer warranty applies.

Products we install. Where a product requires installation or commissioning by us, the warranty period runs from the date of actual installation or commissioning, subject to a maximum of two months from the date you received the product. We give you a receipt stating the date of actual commissioning. This matters particularly for air conditioning units and water heaters.

What the warranty covers. Inspection, examination and repair works; original spare parts; the travel expenses of technicians; and the cost of transporting the product from your premises to the service centre and back again where repair is required, including the expense of reinstallation and recommissioning. You do not pay any of these.

During the warranty period we tell you the scheduled maintenance intervals for your product and give you a receipt specifying the repair and maintenance work carried out. If we cannot repair the product, we will replace it with a new one of the same type and specifications, or refund its value.

Before any chargeable repair we tell you what work is required, how long it will take and what it will cost, and we obtain your express approval before starting. We then issue an invoice specifying the work performed and the parts replaced.

We maintain, or contract with, service and maintenance centres and supply original or certified spare parts for the goods we sell, and we notify the Authority of our certified service centres and of any change to them. Service centre details for each brand are published on the relevant brand page.

What the warranty does not cover. Damage caused by misuse, accident or neglect; installation carried out other than by us or by a competent installer in accordance with the manufacturer's instructions; damage caused by water pressure, water quality or electrical supply outside the manufacturer's stated tolerances; limescale and mineral deposit where the product has not been maintained as instructed; normal wear to consumable parts such as seals, filters and cartridges; and cosmetic wear that does not affect function. Nothing in this clause limits your rights under sections 11, 12 or 16.

Before works begin we give you a written Works Order evidencing the transaction, its specifications and the expected cost. Works do not start until you have that document. If we fail to give it to you, you may prove every element of the contract by any means of proof.

The Works Order will state: the scope of works; the products to be supplied, by brand and model; the expected cost, broken down between products and labour; the expected start date and duration; the payment schedule; site conditions we have assumed; and what is excluded.

We warrant the fitness of the works we perform and the products we supply for a minimum of one year. Where a defect is attributable to fraud or gross negligence, that warranty period is three years at minimum.

Where the conditions of liability for unfitness are met, we will — at your election and in accordance with the nature of the works — re-perform the service, refund its price, or pay you such amount as makes good the deficiency, and exchange the products supplied or refund their value. Where the Authority issues a decision in a dispute, we implement it.

The manufacturer's warranty on each product supplied under Supply & Apply runs in addition to clause 14.3, and under clause 13.2 it starts from the date of actual installation.

Site survey and your responsibilities. We survey the site before issuing the Works Order. You are responsible for: giving us safe access during the agreed working hours; obtaining any building management, compound or syndicate permissions; disclosing the location of concealed pipework, cabling and structural elements known to you; and providing water and electricity at the site during the works.

Concealed conditions. If, once work begins, we encounter a condition that could not reasonably have been identified at survey — such as defective concealed pipework, structural movement, or non-compliant existing electrical work — we will stop, tell you promptly, and give you a written variation stating the additional scope and cost. We will not carry out varied works or charge for them without your express prior approval. You may instead cancel the affected part of the works and pay only for the works properly performed to that point.

Deposits and cancellation. A deposit of [percentage]% is payable on signature of the Works Order. If you cancel before works begin, we refund the deposit less any products already manufactured to your specification and any survey or design work already performed, itemised in writing. If you cancel after works begin, you pay for the works properly performed and materials properly supplied to the date of cancellation. If we cancel other than for your breach, we refund everything you have paid.

Completion and handover. On completion we walk the works with you and record any outstanding items in a written snagging list with agreed completion dates. Handover does not affect the warranty in clause 14.3.

Where we engage subcontracted installation crews, we remain responsible to you for the works. You deal with us, not with the crew.

Because bathroom installation works are performed to specifications determined by you at your premises, the fourteen-day withdrawal right in section 11 does not apply once works have begun. Your rights in clauses 14.3, 14.4, 14.7 and 14.8 apply instead.

We refund by the same method you used to pay, unless we agree another method with you.

We refund within seven days at the latest — calculated from the date the goods are returned to us, or, for services, from the date of contracting. Where you withdraw because we delivered late under clause 9.2, we refund immediately on your notice.

Where you paid through an instalment provider, we remit the refund to that provider, which then settles with you under its own agreement with you. We will tell you when we have remitted it.

Where the Authority determines a dispute in your favour, it may order exchange of the good, refund of its purchase price from the date you filed the complaint plus the return at the rate announced by the Central Bank of Egypt, or refund of the good's market value. We implement such decisions.

We do not exclude or limit our liability for death or personal injury, for defective products, for fraud, for gross negligence, or for any obligation imposed on us by the CPL or any other applicable law. Any term purporting to do so is void.

Product liability. The producer is liable for damage arising from a defect attributable to a product's design, manufacture or installation. We are liable for damage attributable to incorrect use of a product where we failed to take sufficient precaution to prevent it or to warn of it. A distributor or seller is liable for damage arising from a defect attributable to preparation, storage, packaging, handling or display. Where more than one party is liable, liability is joint and several, and you may claim against us in full.

We are not responsible for damage caused by installation work carried out by a third party you engaged, by your alteration of a product, or by use of a product contrary to the manufacturer's published instructions — except where clause 16.2 makes us liable in any event.

Force majeure. Neither party is liable for failure to perform caused by an event beyond its reasonable control, including natural disaster, war, civil disturbance, epidemic, government act, or general failure of utilities or transport networks. We will tell you promptly, and if the event prevents delivery for more than thirty days you may cancel and receive a full refund. This clause does not affect your rights under clause 9.2.

We safeguard your information and personal data and do not circulate or disclose it except as permitted by law or with your express consent. We take the precautions necessary to maintain its confidentiality and privacy.

Our processing of personal data is governed by our Privacy Notice, which explains the categories of data we collect, the purposes and legal basis for processing, retention periods, any transfer of data outside Egypt, and how to exercise your rights under the PDPL.

We send you electronic marketing only where you have consented, and every marketing message contains a means of withdrawing that consent. Withdrawing marketing consent does not affect messages we must send you about an order.

Our Data Protection Officer can be reached at 44 B Talaat Harb st., Qasr ELnile. You may also complain to the Personal Data Protection Centre.

You agree that we may contract with you and communicate with you electronically. Electronic records, writings and signatures have the evidential weight given to them by the E-Signature Law.

We send order confirmations, invoices, warranty documents, Works Orders and notices to the email address or mobile number in your account. Please keep those details current.

We retain records of your transactions for the periods required by Egyptian tax and commercial law, and make invoices available to you through your account.

The Platform, its design, text, photography, video and software are owned by us or licensed to us, and are protected by Law No. 82 of 2002 on the Protection of Intellectual Property Rights.

Third-party trade marks, logos and product imagery appearing on the Platform belong to their respective owners and are used to identify the products we are authorised to sell. Nothing on the Platform grants you any right to use them.

You may view, download and print content from the Platform for your own personal, non-commercial use. You may not otherwise copy, republish, scrape or exploit it commercially without our written permission.

You must not: place fraudulent orders; attempt to gain unauthorised access to the Platform or its data; introduce malicious code; extract data by automated means without our permission; impersonate another person; or post reviews or content that is unlawful, defamatory, or that you know to be false.

Reviews you submit must reflect your genuine experience. We may decline to publish, or may remove, content that breaches clause 20.1 — but we do not remove a review merely because it is critical of us or of a product.

We may suspend or close an account that breaches this section. Conduct falling within the Anti-Cyber and Information Technology Crimes Law may be reported to the competent authorities.

Promotional offers are subject to their own published terms, which state the offer period, eligible products and any limits. Where those terms conflict with these Terms, the promotion terms apply to that promotion only.

Where we run a competition, we notify the Authority of the required particulars at least three days before advertising it.

We do not make the sale of a product conditional on a condition contrary to trade custom, on purchase of a specified quantity, or on the purchase of another product.

Vouchers and credit notes are valid for the period stated on them, are not exchangeable for cash unless the law requires it, and may not be used with another offer unless we say so.

Step one — tell us. Contact us at info.turqwaz@gmail.com or +20 122 310 1215. We acknowledge every complaint within 2 working days and aim to resolve it within 14 working days, telling you the outcome in writing.

Step two — the Authority. You may at any time complain to the Consumer Protection Authority, which receives and investigates consumer complaints. You do not have to come to us first, and complaining to the Authority costs you nothing.

Where a dispute arises between us regarding the application of the CPL, or your right to exchange a good or recover its value, the matter is referred to the Authority, which issues a binding decision. We implement such decisions.

Governing law and courts. These Terms and any contract formed under them are governed by the laws of the Arab Republic of Egypt. The Economic Courts have jurisdiction over civil and commercial disputes arising from the application of the CPL, and the Court of Administrative Justice over administrative disputes arising from it.

Changes to these Terms. We may update these Terms. The version in force when you place an order governs that order. Material changes are notified on the Platform and, where we hold your contact details, by email at least 15 days before they take effect.

Severability. If any provision is held void or unenforceable, the remaining provisions continue in force, and clause 3.3 applies to the void provision.

No waiver. Our failure to enforce a provision is not a waiver of it.

Assignment. You may not assign your rights under these Terms without our written consent. We may assign ours on notice to you, provided this does not reduce your rights.

Entire agreement. These Terms, the Order Confirmation, any Works Order, the Privacy Notice and any applicable promotion terms form the whole agreement between us in respect of your purchase.