Terms of service
General
Changes to these Terms. We may update these Terms. The version in force when you place an order governs that order. Material changes are notified on the Platform and, where we hold your contact details, by email at least 15 days before they take effect.
Severability. If any provision is held void or unenforceable, the remaining provisions continue in force, and clause 3.3 applies to the void provision.
No waiver. Our failure to enforce a provision is not a waiver of it.
Assignment. You may not assign your rights under these Terms without our written consent. We may assign ours on notice to you, provided this does not reduce your rights.
Entire agreement. These Terms, the Order Confirmation, any Works Order, the Privacy Notice and any applicable promotion terms form the whole agreement between us in respect of your purchase.
Electronic contracting and records
You agree that we may contract with you and communicate with you electronically. Electronic records, writings and signatures have the evidential weight given to them by the E-Signature Law.
We send order confirmations, invoices, warranty documents, Works Orders and notices to the email address or mobile number in your account. Please keep those details current.
We retain records of your transactions for the periods required by Egyptian tax and commercial law, and make invoices available to you through your account.
Intellectual property
The Platform, its design, text, photography, video and software are owned by us or licensed to us, and are protected by Law No. 82 of 2002 on the Protection of Intellectual Property Rights.
Third-party trade marks, logos and product imagery appearing on the Platform belong to their respective owners and are used to identify the products we are authorised to sell. Nothing on the Platform grants you any right to use them.
You may view, download and print content from the Platform for your own personal, non-commercial use. You may not otherwise copy, republish, scrape or exploit it commercially without our written permission.
Acceptable use
You must not: place fraudulent orders; attempt to gain unauthorised access to the Platform or its data; introduce malicious code; extract data by automated means without our permission; impersonate another person; or post reviews or content that is unlawful, defamatory, or that you know to be false.
Reviews you submit must reflect your genuine experience. We may decline to publish, or may remove, content that breaches clause 20.1 — but we do not remove a review merely because it is critical of us or of a product.
We may suspend or close an account that breaches this section. Conduct falling within the Anti-Cyber and Information Technology Crimes Law may be reported to the competent authorities.
Promotions, vouchers and competitions
Promotional offers are subject to their own published terms, which state the offer period, eligible products and any limits. Where those terms conflict with these Terms, the promotion terms apply to that promotion only.
Where we run a competition, we notify the Authority of the required particulars at least three days before advertising it.
We do not make the sale of a product conditional on a condition contrary to trade custom, on purchase of a specified quantity, or on the purchase of another product.
Vouchers and credit notes are valid for the period stated on them, are not exchangeable for cash unless the law requires it, and may not be used with another offer unless we say so.
Complaints, the Authority and disputes
Step one — tell us. Contact us at info.turqwaz@gmail.com or +20 122 310 1215. We acknowledge every complaint within 2 working days and aim to resolve it within 14 working days, telling you the outcome in writing.
Step two — the Authority. You may at any time complain to the Consumer Protection Authority, which receives and investigates consumer complaints. You do not have to come to us first, and complaining to the Authority costs you nothing.
Where a dispute arises between us regarding the application of the CPL, or your right to exchange a good or recover its value, the matter is referred to the Authority, which issues a binding decision. We implement such decisions.
Governing law and courts. These Terms and any contract formed under them are governed by the laws of the Arab Republic of Egypt. The Economic Courts have jurisdiction over civil and commercial disputes arising from the application of the CPL, and the Court of Administrative Justice over administrative disputes arising from it.